At ClothingFactory.pk, we value our customers and strive to deliver high-quality products that meet your expectations. Since we specialize in custom clothing manufacturing, we maintain a strict but fair refund policy to protect both our clients and our production process.
Refunds are only applicable in cases where products are defective, damaged, or incorrect compared to the approved order sheet.
Customized, personalized, or private label items are non-refundable unless there is a proven manufacturing defect.
Claims for refunds must be made within 7 business days of receiving the shipment.
Custom clothing made under OEM/ODM/private label agreements.
Approved bulk orders once production has started.
Shipping costs, taxes, and duties are non-refundable.
Contact our support team with your order number, product details, and reason for refund.
Provide clear photos or videos of the defect/damage. Our quality team will review the claim within 3–5 business days.
If approved, refunds will be processed via your original payment method within 7–10 business days.
Contact our support team at with your order number, product details, and reason for refund.
Provide clear photos or videos of the defect/damage. Our quality team will review the claim within 3–5 business days.
If approved, refunds will be processed via your original payment method within 7–10 business days.
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