At ClothingFactory.pk, we take pride in manufacturing high-quality custom clothing for our clients worldwide. To ensure fairness and transparency, we have created a clear return policy that aligns with international standards.
Returns are accepted only if the product is damaged, defective, or incorrect compared to the approved sample.
Products must be returned in unused, unworn, and unwashed condition, with original packaging intact.
Return requests must be made within 7 business days from the date of delivery.
Custom, OEM, ODM, or private label clothing (since these are made specifically for your brand).
Products that match the approved sample and meet agreed specifications.
Items returned without prior authorization.
Contact our support team with your order number, product details, and reason for return.
Attach photos or videos of the issue for verification. Once approved, our team will provide return shipping instructions.
After inspection of the returned item, we will issue a replacement, exchange, or store credit, depending on the case.
If the return is due to a defect, damage, or incorrect product, we cover the return shipping cost.
If the return is due to any other reason, the customer bears the shipping cost.